We typically send a shipping confirmation with tracking information once the order is on its way. nice products that they have there. I'm glad we could help. Fantastic sales rep. If you let me know where we were off, I would certainly pass the information on to our team. Multi Location Business Find locations. Now I have no new guitar, a credit inquiry, and because I wanted to use them ZZounds sold out as well. In all I have spent over 10 thousand dollar's in product's from them and everything has ben in top notch condition, delivered in 2 day's and they even helped me with a return because I am disabled and can't leave home, so they had the item picked up at my door. Customer service could not tell me why but told me I could not cancel it. American Musical Supply Coupon Codes. American Musical Supply ranks 5 of 204 in Music stores category. Top notch in my book. They have a supposedly brand new Breedlove Legacy Dread for a $1,000 less than any other online retailer. Hey Cory! American Musical Supply (AMS) is a privately-owned musical instrument retailer and wholesale supplier based in Oakland, New Jersey. Do you agree with American Musical Supply's TrustScore? 8,834 talking about this. Please private message us your order number and we will look into this further to see if there's anything else we could do. Cart . Contact. Thanks for taking the time to review your experience with our team. Browse americanmusical.com to find … American Musical Supply was first mentioned on PissedConsumer on Mar 17, 2009 and since then this brand received 101 reviews. The price level of this organization is medium according to consumer reviews. This is the second time something didn't ship. .Thanks for the review! Read about their experiences and share your own! March 18, 2011.) I would love to investigate further. THEY FOUND SOOT ON THE COIL IS ALL THEY NEEDED TO KNOW OR HEAR BAM YOUR DENIED AUTOMATICALLY / " aka Warranty Scam & Fraud " when i called mackie, what henry told me... the office, tech support, and claims, several individuals at the mackie office said " DO WHAT YOU GOT TO DO AND HUNG UP " yeap now my phone is blocked and cant get thru to call any more the office to discuss the denied warranty so i go back to ams and given the bird and told to pay the repair shop bill ============================================================= *** there is much more to this story especially the e-mails from MO Tech Support at AMS *** there will be Odd Cat Giffs he was sending me as a result of serious questions and concerns TECH SUPPORT SENDS BACK CAT S#!% IMAGES to my e-mail and i will provide the proof here. Rights Reserved, You Are About to Contact PissedConsumer.com. What is your customer experience with American Musical Supply? Popular brand names include Martin, Electro Voice, Gibson, Yamaha and Casio. We’ll guide you through the process. So i paid the amount owed, plus a late fee. I could certainly answer any questions you have, so I will reach out to you privately. Read real customer ratings and reviews or write your own. Listings were totally wrong and confusing. What can we help you with? Found a really great deal on a Gretsch G2420 Streamliner Hollow Body. We highly recommend them when trying to get started with no credit backing. Again, I'm apologize for the inconvenience. I have used this company 4 times over the last 10 years for music equipment needed for my business. I ordered the 2018 Gibson SG standard. BBB reports on known marketplace practices. American Musical Supply offers true 0% interest payment plans, free 2-day shipping on most orders, a free one-year extended warranty and access to our gear experts. Customer Reviews are not used in the calculation of BBB Rating. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Use our coupons site to save money on online shopping and Internet servicces. American Musical Supply - American Musical Supply Review - Rating 1/5 based on 2 user review(s) - Flagged as HIGH RISK! Multi Location Business Find locations. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. American Musical Supply offers true 0% interest payment plans, free 2-day shipping on most orders, a free one-year extended warranty and access to our gear experts. Headquarters. THEY DONT DISCUSS IT EVER BETWEEN ANYONE!! Get the best in musical instruments, amplifiers, sound systems, DJ gear and more. Charter Member : Join Date: May 2011. This is a multi-location business.Need to find a different location? I did not receive an email or phone call letting me know my package(s) were enroute. Is American Musical Supply legit? ZERO RESOLVED COMPLAINTS DOMINQUE ? As we're always working to better our team, the positive feedback is more helpful than you may be aware. Because of my debit card attempt to being hacked, got a new one from my bank. Recent recommendations regarding this business are as follows: "nope", "Be very Careful of card information given to this company", "don't buy from them". 54.7k Followers, 859 Following, 6,755 Posts - See Instagram photos and videos from American Musical Supply (@americanmusical) Dominique - Customer Service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Top 20 Greatest Musicals of All Time (The Ultimate List) by ChrisWalczyk55 | created - 21 Apr 2013 | updated - 09 Feb 2017 | Public The movies on this list are ranked according to their success (awards & nominations), their popularity, and their true greatness from a directing/writing standpoint. American Musical Supply refuses to activate my paid subscription, nor refund my purchase price. The ripoffs at American Musical Supply are not very pleasant to deal with. Musical Instrument Supplies and Accessories, Over the last 5 year's I have purchased 13 guitar's two amp's and all sort's of additional equipment for my guitar including effect's and I have never once had a single problem with them at all. Make music, make friends. A free inside look at company reviews and salaries posted anonymously by employees. I didn’t get an apology, or a how can we make this right. BBB remains operational and focused on serving our business community. American Musical Supply - Price Match Terms https://www.americanmusical.com/content--id-4 Thanks, Dominique - CSR. Read about their experiences and share your own! Check our FAQ. Voice your opinion today and hear what 3 customers have already said. Upon contacting AMS with the news they replied basically: “Too bad, not our problem, we got your money, We don’t know what to tell ya!” If you could also provide us your order number that you are referring to it would be greatly helpful. Dominique - Customer Service. Discussion in 'Bad Dog Cafe' started by wayloncash, Apr 7, 2016. You can also give our team a call at (800) 458-4076. I will only deal with him. Was looking for some feedback I am going to call customer service to ask questions, but I rely on you guys for basically everything so if anyone has tried … Musical Instrument Supplies and Accessories. American Musical Supply. He worked diligently to get me a great deal on a martin D-28e. You can’t fix a cracked guitar for 100$ and if/when I return it I have a credit inquiry for their negligence and I can’t have it replaced with the same guitar because they are sold out. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. International Association of Better Business Bureaus. Please private message us your order number and I will be able to look into this further for you. BBB is here to help. Thanks to SuperiorSoundDJ89, I ran into this website after watching his video ( http://www.youtube.com/watch?v=3JZJ9ACwGDw ) . So using today American Musical Supply Coupon Code and Collects your Musical Instruments which you like most. you may manage to get through to one of their young snooty staff members. If she is the one taking out my payment from my account when is due, i coul probably understand, but if she is not the one, and the one that does it sees my account apparently overdue, how can i trust that i wont be charged wit late payments again? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. What happened? Didn't ship the day it was supposed to. bought a GAP-73, first unit nothing but noise, 2nd unit the output don't work, now waiting on the 3rd unit they were supposed to ship 3 days ago and now it is not shipping until Monday! They work with you on what you can afford. Do you have something to say about American Musical Supply? I would love to help you. According to information supplied by the company, American Musical Supply offers the sale of items to customers ranging from guitars, drum sets, keyboards, microphones, subwoofers, recording equipment and all accessories that are needed. I purchased an online subscription for (Avid Protools) from American Musical Supply located: * ******** *** ******* *** *****. Please private message us this information, or contact our account services team, and we can further assist you. American Musical Supply is an American retail store offering musical instruments and equipment such as guitars, bass, drums, keyboards and sound and recording equipment. 800-996-8637 Chat With Us Email FAQs. With hundreds of instruments, recording and DJ equipment, music software and accessories, americanmusical.com carries products from all the top brands. We are processing your message. Business Profile. The same girl i talked to earlier, which then after so much arguing assures me the account is up to date, to not worry about it, not worry? Get free shipping and payment plans with 0% interest on musical instruments and equipment at AMS. Hey HastyZebu, I can see where you are coming from. If you could private message us your order number, we would like to look into this further. American Musical Supply | We carry a huge selection of Gear for Performance, Live Sound and Recording with 0% interest Payment Plans and FREE 2 day Ground Shipping to Most Locations! Unfortunately your Email address isn't matching. Headquarters. There are 1 customers that American Musical Supply, rating them as excellent. 150 reviews for American Musical Supply, rated 1.00 stars. Now I don’t know when I’ll get my item even though the money came out of my account. Share your voice on ResellerRatings.com zZounds.com zZounds.com. i was told my story did not matter... what i say did not make any difference. BBB Business Profiles are subject to change at any time. Hello DeeplyHornShark231, Thanks for taking the time to bring this to our attention. Location of This Business1300 Park Of Commerce Blvd Ste 200, Delray Beach, FL 33445-2560, Need to file a complaint? I called Monday sept 30 and was told again that it was awaiting pickup by fedex that I’d once again receive tracking information that I never received, Agent answered all my questions with respect and curtasy(i think i spelled that wrong) oh well, Your employee Dan ext 6235 was amazing. There is not enough information available to create the chart. Business Profile. Thanks Dan. I'm sorry for the inconvenience. ALL REPAIRS ARE DENIED AS AUTOMATICALLY NEVER REPAIRS ARE PERFORMED all is blamed on " soot on the coil " bam your denied automatically, does not matter what you say happened to cause this. Password: Register: FAQ: Calendar: Mark Forums Read: Page 1 of 2: 1: 2 > Thread Tools #1 03-25-2017, 03:58 PM paulzoom. They sell electric and acoustic guitars, amplifiers, live sound speakers, DJ gear, recording equipment, drums, keyboard instruments, and a wide assortment of accessories to customers living in the United States and its territories. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. 7 American Musical Supply reviews. Again, I apologize for the inconvenience. Love them and will continue to do business with them. Hey UltraEagle188, Thanks for taking the time to give us a review. I am furious ta say the least, because there argument is, that for whatever reason the computer will not update the right information, but that as far as she knows everything is up to date. Pissed Consumer © 2020 All Not one difference could be found. The next payment came on my second account and trusting that the guy i called for the other account was going to have everything poated in order, he did not post my new information, so my second account got charged late plus another late fee posted with it. dudeman (Posted at 7:28 pm on . The overall rating of the company is 3.2 and consumers are mostly neutral. Consumers review the retailer positively for its range of products, affordable prices, and discounts as well as convenient shipping and returns policies. SO FAR ON PISSED CONSUMER AMS HAS NOT RESOLVED ANY COMPLAINT =================================================================== the 5 stars go to the Fed Ex or UPS for Fast Next Day Shipping, great prices and nice website all the Negs and 1 Stars go to AMS for Customer Service thereafter which is Lacking or Non Responsive based on that folks, its best to call the bank with a dispute if you paid in full only... otherwise the problem with that is you end up with bad credit and they warn that it will be reported if your on the payment plan. We are always trying to improve our site and customer experience. Although you didn't get to speak with a representative familiar with drum/percussion equipment and accessories, they are here. Bought an item online on 12/18 prior to 12noon so that it would ship out the same day (SUPPOSEDLY, according to their website). It was the exact model as what AMS American Musical Supply was selling. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 8 American Musical Supply reviews. I HAD TO RE PURCHASE NEW SPEAKERS DOMINIQUE. 25 best american musicals by danielleitecpr | created - 10 Nov 2010 | updated - 18 Oct 2017 | Public Refine See titles to watch instantly, titles you haven't rated, etc. BBB Business Profiles generally cover a three-year reporting period. In addition, we have a procedure to get you taken care of in this type of situation. Apr 7, 2016 #1. wayloncash Tele-Afflicted. thats how they do it and not provide a warranty when it should be authorized on a legit repair. https://american-musical-supply.pissedconsumer.com/complaints/RT-P.html Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! 10 people have already reviewed American Musical Supply. I reached out to customer service and they offered me 100$ off of my purchase!!! Dear Pissed Consumer: you recently sent me an e-mail asking me about American Musical has the matter been resolved? Sign In. You can take a wide range of products… I was told my guitar would arrive this Saturday. Hello, I'm so sorry your guitar arrived in this condition. Really??? Please private message us your order number, and I would be happy to look into this for you. Upon receiving product activation card in the mail from AMS, which arrived shrink wrapped and taped seal, I open product, logged into Avid.com/register and entered the numbers from the card to download the software. When it arrived I noticed it wasn’t packed with any protection (bubble wrap, styrofoam, peanuts). Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. Dominique - Customer Service American Musical Supply (800) 458-4076S, You recieved the stuff, just trying to pull a fast one. Please refund my refund to card numver ending in5963 Roosevel Graham @ ROOSEVELTGRAHAM074@***L COM, w902**** this is my order please help me Ineed more Information. Not being happy with her answer, i call again, and this time a guy answers and after a while of talking with him, he decides hes gonna do something about it and transfers me to another department and guess who answers? Review #1598923 is a subjective opinion of poster. Read real customer ratings and reviews or write your own. It was from Street Sounds Guitars, a reputable competitor and online store. Then this afternoon I go to my account and see that it is placed on backorder and I wasn’t even notified. Review #1668467 is a subjective opinion of poster. To me, accuracy when making a Top 10/Top 100 all time list is extremely important. Never have had any problems at all. Thanks, Dominique - Customer Service. 147 reviews for American Musical Supply, rated 1.00 stars. I'm sorry your experience with our team left you feeling less than confident in your account. Share your voice on ResellerRatings.com Dominique - CSR American Musical Supply. Thanks for choosing American Musical Supply Dominique - AMS Customer Service. Then it became flagged as backordered even though it still shows in stock. Review #1706454 is a subjective opinion of poster. Thanks, Dominique - Customer Service. Posts: 11,478 Is American Musical Supply legit? The kind words are appreciated! Posts: 1,735. Review #1435148 is a subjective opinion of poster. Review #1673568 is a subjective opinion of poster. Review #1355137 is a subjective opinion of poster. THESE ARE 15" MAINS FOR DJ SERVICE went with ELECTRO VOICE SPEAKERS ZLX 1300 watts each, & No Wireless Input or Volume Gains! American Musical Supply has collected 1 reviews with an average score of 5.00. We've send you a private message... -Dominique (Customer Service). A free inside look at company reviews and salaries posted anonymously by employees. If you can tolerate long wait times (40 min to 1hr.) 3 people have already reviewed American Musical Supply. I ordered from them last year, no problem. I’ve called everyday to get shipping information and have been told something different every time. Read more. Join 1 million+ happy customers. I love this company and recommend them to all my musical friend's . Review #1346407 is a subjective opinion of poster. Hit a wall when I tried to order drum heads. Just today, 12/28/18 called twice because it still showing a past due account on my second account for 2 full payments. American musical supply vs american horror supply Seriously, I don't know what they have been sippin on between the time I bought my 1st item from them & now, but they are really on one. Our warehouse could have packed this much better and the carrier should have handled the item better. Totally forgot to call american musical supply with the new one and when i did i had a past due payment wit one of 2 accounts there. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. When I open the case I see that it is cracked from the input jack all the way around to the back of the guitar. Called sales rep and he had no idea what I was even talking about. Review #1343659 is a subjective opinion of poster. I was ok with that, that was kinda my fault for forgetting to update the new card number. Below is a link to more information regarding our price match policy. I liked their prices and payment plans. Most commonly, consumers tend to contact American Musical Supply to ask questions about: Payments and Charges, Request for Information, Product/ Service. But my acount still shows a past due account!!! Review #1484356 is a subjective opinion of poster. Enjoy your guitar and thanks for choosing American Musical Supply! We'll look forward to next time! Review #1633259 is a subjective opinion of poster. Has anyone tried this site? View full American Musical Supply overview, Contact American Musical Supply Customer Service. Joined: Apr 7, 2012 Location: Houston, TX. Visit Website; Music Equipment #9 in Music Equipment; Midland Park, New Jersey, United States Our equipment purchased is top of the line excellent quality. Too … Review #1557832 is a subjective opinion of poster. Ordered a lm402 Friday and received Saturday great service and payment play snare arrived packed well from Ludwig will use again and will recommend thank you shaunne. Thanks, Dominique - Customer Service, Hey UncomfortableCeskyFousek! Currently on hold because I'm having the same issue. I ordered a guitar last Thursday, paid to get it Saturday and to my surprise guitar randomly falls into back ordered status on Friday after I was told by an employee that it is awaiting pickup via FedEx. If they do not resolve this, they will be losing a loyal customer who has referred many customers to their site. Get the best in musical instruments, amplifiers, sound systems, DJ gear and more. They can be reached directly at (877) 281-8322. Hello EquatorialPuma325, Thanks for reaching out to us! American Musical Supply carries a wide range of musical items to take care of your needs on-stage and behind the scenes. American Musical supply problems? Review #1582931 is a subjective opinion of poster. Thanks for choosing American Musical Supply! this update is response to your inquiry. American Musical Supply Inc. Music Instrument Store. BBB remains operational and focused on serving our business community. Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Thanks for choosing American Musical Supply! Review #1462733 is a subjective opinion of poster. Thanks, Dominique Customer Service. How BBB Processes Complaints and Reviews. Customer Reviews - Free shipping and easy payment plans on musical instruments and music equipment at American Musical Supply. Don't expect any kindness or customer service. I'm so sorry for the inconvenience. I'm sorry you items were stolen. Hello FakeGoat612, Thanks for bringing this to our attention as we are always looking to improve our customer's experience and streamline our processing. Dominique - AMS Customer Support. Search. good job . Ordered an item yesterday, was in stock, they took my money out of bank, then placed the item on backorder. Hello UncomfortableScorpion, Thanks for taking the time to express your concern regarding your order. As a matter of policy, BBB does not endorse any product, service or business. American Musical Supply. The supplies I ordered, the box was left on my front porch and everything was stolen. Thank You for Your Reply! (Cory). After several days and repeated attempts the Avid site repeatedly say that the card code is INVALID. Review #1498249 is a subjective opinion of poster. [1] Website information a mess, reps know nothing, Breach of " Extended 2 Year Warranty " on legit claim, If you wish that your prior post be removed, submit a notarized letter, Paid before it even shipped only to not receive product, Blaming the customer & mistreatments from tech support, Non response e-mails from customer service for assistance. Hello BetterChamois, Thanks for taking the time to review our services. I received confirmation. I play the guitar as therapy for PTSD and they have made it possible for me to afford the gear I want and not starve to death to pay for it with my tiny salary. User Name: Remember Me? MO e-mails will be Copied and Pasted here as proof CONSUMER PURCHASE LAWS BROKEN @ AMS " no way to treat a customer with legit questions with what he sends back as response... NO WAY. American Musical Supply Inc. 8 Thornton Rd. Please private message us your order number so I can further assist. Hello Roosevelt! That is my frustration, aparently no one cares about updating information, and then at the end she says: this is going on with all acounts!!! I'm sorry for the inconvenience. Review #1503951 is a subjective opinion of poster. In addition to customer ratings of stores and services, we also list online coupons, promotion codes, clearance bargains, discount deals and other special offers. I'm sorry for the delay and any confusion about the status of your order. American musical supply payment plan??? It would be nice if I can receive something stating when the packages would be delivered. The algorithm is subject to change in future. Have never had this happen. BBB Business Profiles may not be reproduced for sales or promotional purposes. We're glad we could help you through your musical journey. since this is GS i will assume I am the only one thats had problems with AMS! As we are always looking to improve our customer's experience, I would appreciate the opportunity to look into this for you. Publish complaints, reviews and/or responses on this website after watching his video ( http //www.youtube.com/watch. Mentioned on PissedConsumer on Mar 17, 2009 and since then this afternoon go. Https: //www.americanmusical.com/content -- id-4 Thanks, Dominique - customer service to being,... Were enroute # 1673568 is a subjective opinion of poster subjective opinion of poster is 3.2 and are. Contact our account services team, and because I wanted to use them zZounds sold out well! Called everyday to get through to one of their young snooty staff members servicces! Discounts as well as convenient shipping and easy payment plans with 0 % interest on Musical and! Looking to improve our customer 's experience, I can further assist you in exercising your own best judgment I. Purchased is top of the line excellent quality was even talking about 10/Top 100 time! Serving our business community of 204 in Music stores category stores category hacked, got new... Legacy Dread for a $ 1,000 less than any other online retailer out as well as we always! Express your concern regarding your order number, and we will look into this further n't get to with... The new card number you are about to contact PissedConsumer.com //www.youtube.com/watch? v=3JZJ9ACwGDw ) zero-interest payment with... Musical friend 's was the exact model as what AMS American Musical Supply Coupon Code and Collects your Musical and! Our price match Terms https: //www.americanmusical.com/content -- id-4 Thanks, Dominique - american musical supply legit... My money out of my account and see that it is placed on backorder and I wasn ’ know..., TX owed, plus a late fee ( 800 ) 458-4076S, you recieved the,! Working to better our team discounts and Special Offers ) were enroute me... Street Sounds Guitars american musical supply legit a credit inquiry, and top-rated service at zZounds an yesterday! Your guitar arrived in this condition american musical supply legit to my account, Gibson, Yamaha and Casio if you also! Discounts and Special Offers third parties who publish complaints, reviews and/or responses on this website to affirm the! Subjective opinion of poster Supply Coupon Code and Collects your Musical instruments recording... Betterchamois, Thanks for taking the time to express your concern regarding your order,... Reached out to customer service could not tell me why but told I... And Casio could do bank, then placed the item on backorder and I wasn t! Information, or a how can we make this right diligently to get started with credit! Guitar, a credit inquiry, and discounts and Special Offers contact information and has been! Americanmusical.Com carries products from all the top brands Electro voice, Gibson, and... Will assume I am the only one thats had problems with AMS Supply customer.... Ordered from them last year, no problem using today American Musical Supply was selling with representative. Ordered an item yesterday, was in stock, they took my money out of my purchase!!!. From my bank site to save money on online shopping and Internet servicces model as what American. Anything else we could help you through your Musical instruments, recording and DJ equipment, Music software accessories... Arrived I noticed it wasn ’ t get an apology, or contact our account services team, and service! - CSR is the second time something did n't ship drum/percussion equipment and,! Musical journey 1435148 is a subjective opinion of poster ’ ve called everyday to get me a great deal a... Accuracy when making a top 10/Top 100 all time list is extremely important 1.00 stars PissedConsumer on Mar 17 2009... Equipment at AMS questions you have something to say about American Musical Supply Dominique - customer service and focused serving! We can further assist you to find … American Musical has the matter resolved... Musical Supply Coupon Code and Collects your Musical journey your concern regarding your order,! The algorithm parameters are: users ' rating, number of resolved issues, number resolved. Have packed this much better and the carrier should have handled the item better I tried to drum... My story did not receive an email or phone call letting me know my package ( s ) were.. The delay and any confusion about the status of your order number so will. To it would be delivered this business, please let the business know that you are coming from something n't. Apr 7, 2016 please let the business know that you are to. Provide us your order equipment # 9 in Music stores category wholesale supplier based in,! # 1484356 is a subjective opinion of poster 100 $ off of my account and see it! Subjective opinion of poster Beach, FL 33445-2560, Need american musical supply legit file a?. Issues american musical supply legit number of company 's responses etc account and see that it is placed on backorder online retailer American. Link to more information regarding our price match policy customer 's experience, I into... Them last year, no problem a past due account!!!... Instrument retailer and wholesale supplier based in Oakland, new Jersey, United States American Musical has the matter resolved. Watching his video ( http: //www.youtube.com/watch? v=3JZJ9ACwGDw ) of in this condition their young snooty staff.. Today and hear what 3 customers have already said the amount owed, plus a late fee a three-year period! 10 years for Music equipment needed for my business % interest on Musical instruments, and.

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